Shipping policy
# Shipping Policy – Maisson Fattouni
Welcome to **Maisson Fattouni**! We are committed to delivering your favorite sneakers safely, efficiently, and right to your doorstep. Please review our shipping policy below to understand our domestic and international delivery procedures, timeframes, and guidelines.
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## 1. Processing Time
* All orders are processed within **1 to 2 business days** (excluding weekends and public holidays) after receiving your order confirmation email.
* Once your order has been shipped, you will receive a confirmation email containing your tracking information.
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## 2. Shipping Rates & Delivery Estimates
### Domestic Shipping (Morocco)
* **Standard Shipping:** Delivered within **2 to 4 business days**.
* **Shipping Fee:** Calculated at checkout based on your delivery address.
### International Shipping
We ship worldwide to sneaker enthusiasts globally. International delivery times vary depending on the destination country and customs clearance processes.
* **Standard International Shipping:** Delivered within **7 to 15 business days**.
* **Express International Shipping (Available at Checkout):** Delivered within **3 to 7 business days**.
* **Shipping Fee:** Calculated dynamically at checkout based on the destination country and package weight.
* *Note: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the customer.*
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## 3. Order Tracking
* Every order comes with a **tracking number**.
* Once your sneakers are dispatched, you can track your package directly through the tracking link provided in your shipping confirmation email or via our carrier's website.
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## 4. Order Cancellations
* You may cancel your order **free of charge** within **12 hours** of placement.
* To cancel an order, please contact us immediately at [fattounifattouni@gmail.com] with your order number.
* If the order has already been processed or handed over to the courier, it cannot be canceled; however, you may initiate a return once the package arrives.
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## 5. Returns & Exchanges
* We want you to love your new sneakers from **Maisson Fattouni**. If you are not entirely satisfied, we accept returns and size exchanges within **14 days** of delivery.
* **Conditions for Return:**
* Items must be unworn, unwashed, and in their original condition.
* Shoes must be returned in their original, undamaged shoebox packaging.
* **Return Shipping Costs:** Customers are responsible for return shipping costs unless the item received was defective or incorrect.
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## Contact Us
If you have any questions or concerns regarding your shipment, feel free to reach out to our support team at [fattounifattouni@gmail.com].